Privacy Policy

Last updated: May 2026

OCCO London (“we”, “us”, “our”) is the data controller responsible for your personal information. This policy explains what we collect, why we collect it, and what rights you have.

Who we are

OCCO London is an e-commerce brand selling evidence-based tools for performance and wellbeing. We are registered in England and Wales. You can contact us at customercare@occolondon.com.

What we collect

When you use our website or place an order, we may collect:

  • Name, email address, phone number, and delivery address
  • Payment information (processed securely — we do not store card details)
  • Order history and purchase behaviour
  • Device and browser information, IP address
  • Cookies and usage data (see Cookies section below)
  • Any information you share when contacting us

How we use your information

  • To process and fulfil your orders
  • To communicate about your order, returns, or enquiries
  • To send marketing emails, where you have opted in
  • To improve our website and personalise your experience
  • To meet our legal obligations

Legal basis for processing

We process your data on the following legal grounds:

  • Contract: to fulfil orders you have placed
  • Legitimate interest: to operate and improve our business
  • Consent: for marketing emails (you can withdraw this at any time)
  • Legal obligation: where required by law (e.g. tax records)

Sharing your data

We do not sell your personal data. We share it only with third parties who help us run our business, including:

  • Shopify — our e-commerce platform
  • Royal Mail and courier partners — for order fulfilment
  • Klaviyo — for email marketing (where you have opted in)
  • Payment processors (Stripe, PayPal, Klarna)

All third parties are required to process your data in accordance with applicable data protection law.

International transfers

Some of our service providers process data outside the UK. Where this happens, we ensure appropriate safeguards are in place in line with UK GDPR requirements.

Your rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Request deletion of your data
  • Object to or restrict how we use your data
  • Withdraw consent to marketing at any time
  • Lodge a complaint with the ICO (ico.org.uk)

To exercise any of these rights, email customercare@occolondon.com.

Cookies

We use cookies to operate our website, remember your preferences, and analyse traffic. You can manage cookies through your browser settings. Some cookies are essential and cannot be disabled without affecting site functionality.

Data retention

We keep order and customer data for as long as necessary to fulfil our legal and contractual obligations — typically six years in line with UK tax law. Marketing data is retained until you unsubscribe or request deletion.

Changes to this policy

We may update this policy from time to time. The current version will always be available on this page.

Contact

Questions about how we handle your data? Email customercare@occolondon.com.