FAQs

All major credit and debit cards, including Amex. Also PayPal, Apple Pay, Shop Pay and Klarna.

Got a gift card or voucher? Type the code in the "Gift Voucher Code" box at checkout, before you pay.

Choose "Standard Checkout", then pick Klarna from the payment options. Klarna will ask you to log in or apply. More at klarna.com/uk.

There are 2 options.

• Pay Later: you get 30 days to try it before you pay.
• Pay in 3: 3 equal payments with no interest. The first is taken when you order. Then one every 30 days.

Questions about Klarna? Their customer service page has live chat and phone support.

Email customercare@occolondon.com and we'll look into it.

No. Once you place an order, the payment method can't change.

At checkout, type your code in the "Gift Voucher Code" box. Then click "Apply". You'll see the discount before you pay.

Email customercare@occolondon.com before you place your order. We'll sort it out.

We can't change an order once it's placed. We process orders within minutes. That includes the address, delivery and payment.

If something's wrong, email customercare@occolondon.com straight away. We'll do what we can.

You can still cancel within 14 days of delivery. See our Returns & Refunds page.

Not as an extra. Every order comes in sustainably sourced packaging, with no prices inside. So you can send it straight to the person.

The Toolkit comes in a gift box.

UK delivery is £4.95. It's free on orders over £50. The £50 is your order total after any discounts.

Not yet. We deliver to UK addresses only, including Northern Ireland.

2 to 3 working days in the UK. Your tracking details come by email.

Royal Mail. If there's a Royal Mail strike, we use DPD or Evri instead.

Yes. Type the person's address in the delivery details at checkout. For anything else, email customercare@occolondon.com.

90 days. If it isn't working for you, email customercare@occolondon.com within 90 days of purchase. Used is fine. Full details on our Returns & Refunds page.

Email customercare@occolondon.com. Once we accept your return, we'll send you our address and instructions.

Please don't send anything back before that. We can't process it.

You do. We don't refund it. Use a tracked service and keep your proof of postage.

If your item arrived faulty, damaged or wrong, we pay.

Up to 5 working days from when it reaches us. We'll email you when it's done.

We'll email you once it's done. Until then, check your carrier's tracking.

Did we send the wrong item? Email customercare@occolondon.com and we'll fix it.

Otherwise, return it the usual way and buy the item you want.

Yes, for an exchange or store credit. We'll let the buyer know when the exchange is done. Refunds only go back to the card that paid.

Email customercare@occolondon.com with details and photos.

Within 30 days of purchase, we'll replace it or refund you. After that, we'll look at each case.

Yes. That's what the 90-day guarantee is for.

Give it a real go first. If it still isn't helping within 90 days of purchase, email us. Tell us briefly what didn't work and we'll refund you in full.

Not yet. Sign up to our emails to hear about new products first.

Our Learn section is a good place to start. Still stuck? Email customercare@occolondon.com.

Email sales@occolondon.com with details about your business. We work with partners who share our values.

Yes. Email sales@occolondon.com and we'll come back to you with options.

Use our contact page and we'll get back to you.