Accessibility

Last updated: October 2026

We want everyone to be able to use occolondon.co.uk. That includes people who use a screen reader, a keyboard or other aids.

What we're working towards

We're working towards WCAG 2.1, levels A and AA. WCAG is the main set of rules for websites that everyone can use.

How we write

Many of our readers have ADHD, dyslexia or both. So we write for them.

  • Short, plain sentences
  • Bullets for lists and numbered steps for how-tos
  • No jargon and no clever wording

Parts we're still working on

Some parts of the site may not meet every rule yet. We fix problems as we find them. Your help spotting them is welcome.

Tell us about a problem

Found something hard to use? Email customercare@occolondon.com. Tell us what happened and which page it was on.

We aim to reply within 10 working days.

Other formats

Need something from our website in another format, like large print or plain text? Get in touch and we'll do our best to help.