Delivery
Free UK delivery on every order, with no minimum spend. We ship worldwide — international rates are calculated at checkout.
UK Delivery
| Order value | Service | Carrier | Cost | Estimated delivery |
|---|---|---|---|---|
| All orders | Standard | Royal Mail | Free | 2–3 business days |
You'll receive a tracking number once your order is dispatched.
International Delivery
We ship worldwide. Enter your address at checkout and you'll see the exact rate for your destination before you pay — rates are calculated live by the carrier based on the weight and size of your order, so you're never charged a flat fee that doesn't reflect what you've bought.
| Destination | Carrier options | Cost | Estimated delivery |
|---|---|---|---|
| United States, Australia, Ireland, France, Netherlands, Spain, Sweden | Royal Mail, DHL Express, FedEx | Calculated at checkout | Typically 7–16 business days |
| Rest of world | DHL Express, FedEx | Calculated at checkout | Typically 7–16 business days |
Customs duties and import taxes are set by the destination country and may be payable on delivery. These are not included in the price you pay at checkout.
Signature on Delivery
Some orders require a signature. If you're not in, Royal Mail will leave a card with instructions on how to rearrange delivery or collect from your local depot. International couriers will attempt redelivery or leave collection instructions.
Ordering Multiple Items
If you order multiple items, they'll usually arrive together. Occasionally items may be dispatched separately — you'll get a tracking number for each parcel.
Pre-orders
Pre-order items ship on the estimated date shown on the product page. If you order a pre-order item alongside an in-stock item, we'll hold the whole order until the pre-order is ready. Want your in-stock items sooner? Place them as a separate order.
Questions?
Email customercare@occolondon.com and we'll get back to you.